Knowledgebase/FAQs

Welcome to the Interactive Learning Knowledgebase. This system is designed to assist you in troubleshooting and correcting any problems you may have with Business Interactive. The information presented in this section is the same data that our technicians see when you call them with an issue.

We regret that at this time the Knowledgebase does not contain support issues for our other products.

General Information
System requirement and compatibility issues.

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- [kb0001] - System Requirements
- [kb0002] - Interactive Whiteboards
- [kb0003] - Windows Components
- [kb0004] - Unsupported Platforms
Database Issues
Known issues and fixes relating to database components of Business Interactive.

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- [kb0005] - Why does the software crash when I try to log on?
- [kb0006] - What am I getting "Invalid user name and password" errors?
- [kb0007] - Why are we getting an Error 1918?
- [kb0008] - How can we enter all this student data?!
- [kb0009] - Windows 98 Issues
- [kb0010] - All Operating systems : Recreating the DSN File
Audio / Video / Animation / Timeline Issues
Multimedia streaming problems and solutions.

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- [kb0011] - Audio and Video files are running slow
- [kb0012] - Windows 2000 (and beyond) timeline issue
Shortcut Problems
Some problems are known to occur with shortcuts after deployment.

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- [kb0013] - When I click on the short cut a small grey box appears
- [kb0014] - A file cannot be found in the software / CD
- [kb0015] - When I click on the short cut all I get is a black screen
Deployment Methods
Network installation case studies.

View Section »
- [kb0016] - RM Connect Issue
- [kb0017] - Low Bandwidth Networks
- [kb0018] - High Bandwidth Networks

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